Privacy Policy

Last updated: 09/10/2025

References in this policy to “we”, “our”, “us” or similar are references to Pukka Pools Limited, a New Zealand registered company (company number 8207760).

We are committed to protecting your privacy and handling your personal information in accordance with our legal obligations. This policy explains how we collect, use, and protect your information, regardless of how you interact with us.

By interacting with us, whether by using the Website, any other application or registration form or process (including our terms and conditions of trade) you are deemed to agree to this policy without qualification. If you interact with us on behalf of another person or entity, you confirm that you have the authority to agree to this policy on their behalf. By doing so, that person or entity will be bound by this policy as if they had agreed to it directly. In this policy the words “including”, “e.g.” and similar words do not imply any limit.

From time to time, we will update this policy. All updates will be made available on our website at https://www.pukkapools.co.nz (“Website”) and will take effect from the date they are made available. This policy was last reviewed and updated on the date indicated above.

1. What information do we collect? When you engage with us, the personal information we collect or which we may hold about you may include:

(a) Basic contact and identity information, such as your name, address, email address, phone number, and proof of identification;

(b) Billing and transactional details, such as billing address, payment information (e.g.
credit or debit card number, account authentication), purchase or service history, and shipping/delivery information;

(c) Credit and financial background, including your credit history, credit check results, and other relevant financial information used to assess risk or determine payment terms;

(d) Business and service preferences, including your area(s) of business or interest, service or product preferences, training or support needs;

(e) Communication and interaction records, including computer/network internet protocol (‘IP’) address, emails, meeting notes, call records, chat logs, event registrations, and any feedback or survey responses you provide;

(f) Engagement data, including system or platform usage, login information, pages visited, features accessed, questionnaire responses, or event attendance;

(g) Marketing preferences, including your preferences for receiving updates, newsletters, promotional materials, or other communications from us;

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(h) Any other personal information reasonably required by us to carry on our business, manage our relationship with you, or comply with legal obligations.

You have no obligation to provide us with any personal information that is requested by us. However, if you choose not to provide us with such information we may be unable to provide you with our offerings or the full benefit of them. We may collect information about you that is publicly-available sources, automatically received (e.g. via cookies (text files saved on your device) when you use our Website and similar tracking technologies) and when we verify identity and other information you provide us.

2. How do we use your information? We use your personal information:

(a) To identify you and for the operation of your account with us;

(b) To deliver and improve our offerings and maintain and develop our business relationship with you (including to contact you, deal with requests, enquiries, complaints, support and other customer service, to provide you marketing and advertising we think you may be interested in, for warranty purposes and to analyse and improve our Website);

(c) To bill you and collect money that you owe us and to undertake credit checks of you (if necessary);

(d) To monitor suspicious or fraudulent activity;

(e) To protect and/or enforce our legitimate business interests and legal rights, including defending any claim and compliance with all legal, regulatory and audit obligations; and

(f) For any other purpose authorised by you or by the Privacy Act 2020.

We may use your personal information for other purposes which are directly related to those above, as would reasonably be expected by you.

3. Who do we disclose your information to? We may disclose your personal information to reputable third party providers both within and outside of New Zealand that work with us to provide our offerings (whether by facilitating, providing on our behalf, providing supplementary services or analysing how our offerings are used), or help us to market to customers. This may include website service providers, credit agencies for assessment of creditworthiness and manufacturers, for product ordering, specifications and warranty purposes. Recipients outside of New Zealand may not be required to protect your personal information in a way that, overall provides comparable safeguards to those in the Privacy Act 2020. In accessing our offerings (whether our Website or goods or services), you consent to our disclosure of your personal information to our third party providers outside of New Zealand even though your information may not receive the same protection as provided by the New Zealand Privacy Act 2020.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

4. Other important information:
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(a) How we keep your information secure: We use reasonable technical, administrative and physical security measures designed to safeguard and help prevent unauthorised access to the personal information we collect. If you provide us with personal information over the internet, that is at your own risk.

(b) Links to other sites: If you follow a link from our Website to another site, that site’s owner will have their own privacy policy. You should review and understand it before providing any personal information. We are not responsible for the content, privacy practices, or policies of any third-party sites or services.

(c) How long we keep your information: We will only retain your personal information for as long as it is required for the purposes outlined in this policy.

(d) Your rights and contacting us: If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your readily retrievable personal information, you can contact us at [email protected]. Your email should provide evidence of who you are and set out reasonable details of your request. We may charge you our reasonable costs arising from such requests and they are subject to certain grounds for refusal as set out in the Privacy Act 2020. You can also access more information on the Privacy Commissioner’s website: www.privacy.org.nz.